Who we are
HeatEase Plumbing & Heating provides professional plumbing and heating services across London and Essex.
Website: heateaseplumbingandheating.co.uk
For Privacy enquiries, please email info@heateaseplumbingandheating.co.uk. You can also telephone on 07474040406.
Customer Enquiries and Quotations
When you contact HeatEase Plumbing & Heating or submit a quotation request through our website, we collect the information you provided.
This may include your name, email address, telephone number, postcode, service requested and details of the work required.
Cookies
Our website uses cookies where necessary for its operation and security. WordPress also uses cookies to support authorised administrator logins.
You can manage or delete cookies through your web browser settings.
Who we share your data with
HeatEase Plumbing & Heating uses trusted service providers to operate our website and manage business communications.
Our website is hosted through 123 Reg, and we use Titan business email to receive and respond to customer enquiries. Our online quotation form uses WordPress and WPForms to process submitted information.
We may share personal information where necessary to provide our services or comply with legal obligations.
How long we retain your data
We keep customer enquiry and quotation information for as long as necessary to respond to enquiries, prepare quotations and arrange or carry out agreed work.
We regularly review enquiries that have not resulted in work and delete personal information when it is no longer needed.
Where work has been carried out, we may retain relevant customer records for warranty, accounting, tax and legal purposes, where necessary.
We periodically review the personal information we hold and securely delete it when it is no longer required.
What rights you have over your data
Under UK data protection law, you have rights regarding the personal information we hold about you.
You may request access to your personal information, ask us to correct inaccurate details, or request that we delete information where applicable.
You may also have the right to restrict or object to certain uses of your information, and other rights depending on the circumstances.
To exercise your rights or raise a concern about how we handle your personal information, please contact us at info@heateaseplumbingandheating.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.
Where your data is sent
When you submit an enquiry or quotation request through our website, the information you provide is processed through our WordPress website, hosted by 123 Reg.
The information is sent through our website’s email system to our HeatEase Plumbing & Heating business email account, provided by Titan.
We use this information to respond to your enquiry, prepare quotations and communicate with you about our plumbing and heating services.